Shipping policy

Shipping Policy

Effective date: August 16, 2026

This Shipping Policy explains how orders placed with Paw Parade are processed, shipped, and supported. Paw Parade is operated by LANMI MANOR LLC.

Shipping availability

We ship only to the destinations available at checkout. Available delivery methods, shipping charges, product restrictions, and estimated delivery windows are displayed before you complete your purchase. If a destination or delivery method is not offered at checkout, it is not currently available for that order.

Processing and delivery estimates

The estimated shipment or delivery window shown on the product page or at checkout applies to your order. Any order-specific estimate in your order confirmation takes precedence over a general estimate elsewhere on the store.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise. Carrier delays, severe weather, service interruptions, holidays, address problems, security reviews, and events outside our reasonable control may affect delivery.

If no shipment time is stated when you place an order, we will ship the order within 30 days. If we cannot ship within the stated time—or within 30 days when no time was stated—we will notify you and offer you the choice required by applicable law: consent to a revised shipment date or cancel the unshipped order for a prompt refund.

Shipping charges

Shipping charges, if any, are calculated and displayed at checkout before payment. Any free-shipping offer applies only when its eligibility requirements are shown on the store or at checkout. Promotions may be limited by destination, product, order value, or delivery method.

Tracking

When tracking is available for a shipment, we will send the tracking information using the contact details provided with the order. Tracking information may take time to update after the carrier accepts a parcel.

Address accuracy and changes

Please check the recipient name, street address, apartment or unit number, postal code, country, email address, and telephone number before submitting an order. If you need to request a correction, contact us through our Contact page as soon as possible.

We will try to make an address correction before shipment, but a change is not guaranteed after fulfillment begins. If an order is returned because the address supplied at checkout was incorrect or incomplete, we may charge reasonable reshipping costs to the extent permitted by law.

Split shipments

An order may arrive in more than one parcel. If we split an order, you will not be charged more than the shipping amount shown when you placed the order unless you later request and agree to a different delivery service.

International orders

If delivery outside the United States is available at checkout, the order may be subject to customs review, import taxes, duties, brokerage charges, or other government fees. Charges collected by us will be shown before payment. If a charge is not collected at checkout, the recipient may be responsible for paying it to the carrier or applicable authority, subject to local law.

We will not mark an order as a gift or declare an inaccurate customs value.

Delayed or missing shipments

If a shipment is late or tracking appears stalled, contact us through our Contact page with your order number and any tracking number. We will review the shipment and, when appropriate, contact the carrier.

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, neighbours, building staff, safe-place notices, and the local carrier, then contact us promptly. We will investigate and provide any refund, replacement, or other remedy required by applicable law.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us through our Contact page promptly. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label when reasonably possible. Keep the packaging until the issue is resolved.

We will assess the report and provide an appropriate refund, replacement, or other remedy. A request for prompt notice helps us investigate but does not shorten any non-waivable statutory right.

Cancellations and returns

Contact us as soon as possible if you wish to cancel an order. We may be able to cancel an order that has not entered fulfillment. After shipment, the applicable return process must be followed.

Before returning an item, review our Return and Refund Policy and obtain any required return instructions. Do not send returns to our business address or to an address printed on a shipping label unless our return instructions specifically direct you to do so.